Effective Date: 23 July 2025
Registered Country: United Kingdom (UK)
At The IPTV, we aim to provide top-quality IPTV services with fast activation and 24/7 support. Since our subscriptions are digital products delivered instantly via WhatsApp or email, our refund and return policy is designed to reflect the nature of these services.
By purchasing from The IPTV, you agree to this Refund & Returns Policy.
We do not accept returns on digital products once the IPTV subscription or activation information has been delivered. There is no physical product to return, and once the IPTV service is activated, it is considered consumed.
Refunds may be considered only in the following situations:
You did not receive your activation credentials within 24 hours of payment (and no response from support).
The IPTV service fails to activate and our technical support team is unable to resolve the issue.
Duplicate payments made by mistake, and proven with transaction screenshots.
We cannot issue refunds under these conditions:
You changed your mind after purchase
You donβt like the channel lineup or content
Your device is incompatible or improperly configured
Internet issues or local device/network problems
You provided incorrect WhatsApp number or email during checkout
You used the service for several hours/days before requesting a refund
We strongly encourage users to use our Free Trial before purchasing. This helps you test compatibility, stream quality, and content availability β so there are no surprises after you buy.
Since IPTV subscriptions are prepaid and digital:
You may cancel future renewals, but no refund is issued for the current active subscription.
Cancellation requests must be made before the next billing cycle (for auto-renewals, if enabled).
If you have a valid refund concern or payment issue, contact our team and weβll review your case fairly.
π§ Email: support@theiptvs.com
π± WhatsApp: +447312132697
π Website: https://theiptvs.com